Digital Transformation with a
Customer Experience is Everything
It’s a digital-first, privacy-first landscape during a cookie apocalypse. How is your business going to differentiate and scale to create seamless customer journeys, increased customer lifetime value and customer retention, and accurate customer segmentation? If that question keeps you awake, this guide is for you!
Benefits our CDP services deliver
What is a CDP?
A Customer Data Platform is software that integrates, harmonizes, and unifies your customer data, turning it into a strategic asset and enabling you to create more compelling and relevant customer experiences.
Why is now the right time to invest in customer data platform architecture?
The pace of digital transformation is accelerating and requires new tools for the new normal. If your company isn’t considering a CDP right now, you’re missing a competitive advantage.
Multinational Pharmaceutical Co. | Comprehensive Strategy Engagement
Top British multinational pharmaceutical company builds a center of excellence through comprehensive strategy engagement.Read More
- Released first production dashboards within 90 days
- Built a center of data excellence.
- Instilled an experimentation culture and optimization capability
High Tech | Optimization Program Across Channels
Insights from personalization program drive business growth, novel opportunities, and incredible media spend savings.Read More
- Drove 11% growth of registrations
- 388 net new contacts, opportunity valued at nearly $7.7MM
- Potential of $1MM cost savings in media spend
American Cancer Society | Optimization Current State Assessment & Vendor Evaluation
The new technology and processes created by Search Discovery helped American Cancer Society increase test volume and impact.Read More
- 5.4% growth in YoY donations
The new, customer-centric era requires a different approach. Here’s ours.
Not only can we provide you with a central customer data store with cleansed and unified, structured data that drives cross-channel insights, but we can also help you create segments and scaled, personalized experiences through our analytics and optimization expertise. We leverage our data science expertise to automate cross-channel activations and behavior based learnings, so your business gets smarter in real time. Our CDP engagements deliver measurable business impact in three phases:
- Data Strategy – We determine the business objectives and strategic goals for using data.
- Technology Assessment – We assess the current state of technology platforms (e.g. MarTech, AdTech, Data Technologies).
- Activation & Optimization Strategy – We determine the activation use cases, how will we measure impact, and how will we optimize activation scenarios.
- Integration Strategy – We evaluate the most performant architecture for the data sources and determine how we’ll connect to inbound data sources and export to activation layers.
- Data Preparation & Schema – We design how to harmonize all the data sources into a common model.
- Segmentation and Profile Build – We construct the segmentation rules and attributes needed in a customer profile.
- MarTech & AdTech Activation – We identify platforms that we need to activate and what data needs to be sent to power that activation.
- Analytics and Data Science – We activate advanced analytics and data science capabilities in the most effective environments.
- Governance – We determine the data validation process and how users will access the data in compliance with CCPA/GDPR/local privacy regulations.