Digital Transformation with a
Customer Data Platform (CDP)

Customer Experience is Everything

It’s a digital-first, privacy-first landscape during a cookie apocalypse. How is your business going to differentiate and scale to create seamless customer journeys, increased customer lifetime value and customer retention, and accurate customer segmentation? If that question keeps you awake, this guide is for you!

Get started with a CDP today. Contact our experts here.

Benefits our CDP services deliver

Unify your customer data to better understand your customers

Get customer journey analytics insights that are personalized and actionable

Engage people across channels to deliver excellent brand experiences

Enable your organization with integrated data, centralized data access, faster activation time, and governance

Respect your customers’ privacy and safely govern your data while complying to CCPA and GDPR regulations

Create ROI through more effective marketing, ROAS, and accurate campaign measurement

LATEST INSIGHTS:

What is a CDP?

A Customer Data Platform is software that integrates, harmonizes, and unifies your customer data, turning it into a strategic asset and enabling you to create more compelling and relevant customer experiences.

Why is now the right time to invest in customer data platform architecture?

The pace of digital transformation is accelerating and requires new tools for the new normal. If your company isn’t considering a CDP right now, you’re missing a competitive advantage.

SUCCESS STORIES

Multinational Pharmaceutical Co. | Comprehensive Strategy Engagement
Top British multinational pharmaceutical company builds a center of excellence through comprehensive strategy engagement.

  • Released first production dashboards within 90 days
  • Built a center of data excellence.
  • Instilled an experimentation culture and optimization capability
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High Tech | Optimization Program Across Channels
Insights from personalization program drive business growth, novel opportunities, and incredible media spend savings.

  • Drove 11% growth of registrations
  • 388 net new contacts, opportunity valued at nearly $7.7MM
  • Potential of $1MM cost savings in media spend
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American Cancer Society | Optimization Current State Assessment & Vendor Evaluation
The new technology and processes created by Search Discovery helped American Cancer Society increase test volume and impact.

  • 5.4% growth in YoY donations
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The new, customer-centric era requires a different approach. Here’s ours.

Not only can we provide you with a central customer data store with cleansed and unified, structured data that drives cross-channel insights, but we can also help you create segments and scaled, personalized experiences through our analytics and optimization expertise. We leverage our data science expertise to automate cross-channel activations and behavior based learnings, so your business gets smarter in real time. Our CDP engagements deliver measurable business impact in three phases:

ASSESS

  • Data Strategy – We determine the business objectives and strategic goals for using data.
  • Technology Assessment – We assess the current state of technology platforms (e.g. MarTech, AdTech, Data Technologies).
  • Activation & Optimization Strategy – We determine the activation use cases, how will we measure impact, and how will we optimize activation scenarios.

ARCHITECT

  • Integration Strategy – We evaluate the most performant architecture for the data sources and determine how we’ll connect to inbound data sources and export to activation layers.
  • Data Preparation & Schema – We design how to harmonize all the data sources into a common model.
  • Segmentation and Profile Build – We construct the segmentation rules and attributes needed in a customer profile.

ACTIVATE

  • MarTech & AdTech Activation – We identify platforms that we need to activate and what data needs to be sent to power that activation.
  • Analytics and Data Science – We activate advanced analytics and data science capabilities in the most effective environments.
  • Governance – We determine the data validation process and how users will access the data in compliance with CCPA/GDPR/local privacy regulations.
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