Search Discovery’s solutions empower organizations to make transformative business decisions across the enterprise.

Solution Areas

Strategy and Governance

We work with you and your team to cre­ate clar­i­ty around the business’s objec­tives, the deci­sions that sup­port those objec­tives and the peo­ple involved in the process.  Once this is-well under­stood, we work togeth­er to ensure the right data is being col­lect­ed and then deliv­ered to the right peo­ple at the right time and in the right con­text to achieve those objectives.

Exam­ples of solu­tions and projects we have deliv­ered for clients include:

KBO & KPI Definition

Data Strat­e­gy & Integration

Mea­sure­ment Strat­e­gy & Framework

Gov­er­nance & Busi­ness Process

Tools and Integration

Our team has devel­oped and imple­ment­ed ana­lyt­ics solu­tions for clients across hun­dreds of engage­ments.  Our expe­ri­ence and exper­tise will help make sure your orga­ni­za­tion is select­ing and imple­ment­ing the tools that will sup­port what the busi­ness is try­ing to achieve.  We typ­i­cal­ly start by audit­ing your cur­rent needs and solu­tions, work with you to select the best tools, and then aug­ment your team in the instal­la­tion, con­fig­u­ra­tion and ongo­ing man­age­ment and the tools selected. 

Exam­ples of engage­ments include:

Sys­tem Imple­men­ta­tion Audits

Data Design & Integration

Report­ing & Report Automation

Tool & Tech­nol­o­gy Selection

Imple­men­ta­tion & Sup­port Services

Customer Insights and Strategy

Under­stand­ing your cus­tomers’ and prospects’ needs, pref­er­ences, behav­iors, and expe­ri­ence with your orga­ni­za­tion are essen­tial to acquir­ing new clients and keep­ing your cur­rent clients.  Our her­itage is cus­tomer acqui­si­tion and growth, and we part­ner with clients to under­stand their prospec­tive cus­tomers and how to acquire them and mea­sure the suc­cess of those efforts across chan­nels.  Mea­sur­ing cus­tomer and prospect touch points across your web­site, mobile, social and phys­i­cal loca­tions is vital to under­stand­ing their needs and improv­ing your reach.

Core solu­tions and pro­grams we deliv­er to help clients engage and reach new cus­tomers include:

Seg­men­ta­tion Analy­sis & Definition

Cus­tomer Val­ue Analysis

Cus­tomer Engage­ment &
Expe­ri­ence Analysis

Cus­tomer Acqui­si­tion Programs

Cus­tomer Retention

Dig­i­tal Marketing

Organizational Intelligence

Know­ing your cus­tomer and your mar­ket is impor­tant, but you can not stop there.  You must also under­stand how your orga­ni­za­tion is per­form­ing and work­ing togeth­er to serve those cus­tomers.  Ensur­ing the entire orga­ni­za­tion is not oper­at­ing in silos and data is being used to sup­port the entire busi­ness is crit­i­cal, now more than ever.

We have worked with orga­ni­za­tions to enable deci­sion mak­ing across the enter­prise through a vari­ety of engage­ments and solu­tions including:

Sales Analy­sis & Performance

Finan­cial Performance

Oper­a­tional Efficiency

Peo­ple Analytics

Analysis and Storytelling

Col­lect­ing the right data and pro­vid­ing it to your team will still only get you so far. Our ana­lysts can not only help your team man­age the analy­sis and find insights; we can help you and your team learn how to com­mu­ni­cate those hard-earned learn­ings through­out the organization.

We have worked to enable deep­er insights and greater com­mu­ni­ca­tion with clients through our solu­tions including:

Busi­ness Exper­i­ments & Modeling

Exec­u­tive & Ana­lyst
Com­mu­ni­ca­tion Training

Ongo­ing Analysis

Test­ing & Opti­miza­tion Programs

Data Visu­al­iza­tion & Presentations

Ask us how we can help you make transformative business decisions across the enterprise.